There are so many passwords that it may be difficult to keep track of them all. If you forget your FXpert password, it can be reset In one of two ways:


1. Requesting a Password Reset Link


You can request a password reset link to be emailed to you by contacting your account executive(s) or by emailing mysupport@gpsfx.com for assistance.


Password reset links come from noreply@gpsfx.com, so please be sure to give permission to this address. Reset links expire after 2 hours for security reasons. If you should miss the reset window, please request a new link. 


2. Password Retrieval via Security Questions


At GPS we keep our clients safe through vigilant cyber security on our software platform FXpert. One security feature we offer is Self-Service Password Retrieval. This allows a user to reset their password at their convenience by saving answers to security questions in advance. Please see the screenshots below for the step-by-step process:


Setting up Security Questions


Step 1

When logging into FXpert for the first time, a notification alert will show up in the top right corner. This alert allows the user to navigate to the Security Questions page. Otherwise, click on Your Name in the top right corner and select Security Questions in the drop-down menu.



Step 2


Here you will be required to answer 3 questions of your choice from the variable selection. To choose a question, click the down arrow to the right to populate a dropdown menu. Keep in mind that the answers are case sensitive. Once you've answered a total of 3 questions, click save. Password retrieval is then available to utilize. 




Using Password Retrieval

Once your Security Questions are set up, you can reset your password or unlock your account at your convenience by following these simple steps:


Step 1


Click the hyperlink labeled "Forgot Password" (User Name must be entered before clicking link to continue)


Step 2


Complete the Security Question and click submit to continue.



Step 3


Create a new password containing the following password requirements:

  • At least 8 characters long
  • Include at least one lowercase letter
  • Include at least one uppercase letter
  • Include at least one number


Step 4


Record your password and keep it in a safe and secure location. Return to FXpert and use your new login credentials to continue. If there are any errors or issues with this process, contact an account executive or email cx@gpsfx.com for assistance.